Pen's FAQs

PERSONALIZATION HELP Frequently Asked Questions Everything you need to know about personalization, proofs, production, and delivery. Can each pen be engraved with a different name? Yes. If you need different names or designs, please personalize each one separately and add it to your cart individually. Minimum order quantities vary by product and are displayed in the product options. Will I receive a proof before engraving? Yes. You can preview your personalization while creating your order. After checkout, we will send you another design proof for final approval before engraving begins. What is the character limit and engraving area? The available character limit and engraving area are shown in the personalization tool. The live preview will show how your text or logo fits on the pen. We will also send a final proof after checkout so you can confirm the spelling, size, placement, and overall appearance. Can you engrave a business logo? Yes. We support custom logo engraving. Please provide a clear, high-resolution logo file. Our team will adjust the size and placement to fit the available engraving area and send you a proof for approval. How long do production and delivery take? Personalized orders normally require 2–3 business days for production. Estimated delivery takes approximately 7–12 business days after production is completed. What type of ink refill do the pens use? Each pen comes with a standard black ink refill. The refill can be replaced when the original ink runs out. Can I choose the colors in an assorted-color set? Yes. Please leave your preferred color combination in the order notes when placing your order. Can I correct a spelling mistake after ordering? Yes. After we send your final proof, you have one hour to request spelling or design changes. Once the proof is approved—or the one-hour review period has passed—production may begin and further changes may no longer be possible. When will engraving begin? Engraving begins after the final proof has been approved or the one-hour proof review period has passed. Please check all names, dates, punctuation, capitalization, and logo placement carefully before approval. #pen-product-faq { --faq-text: #313131; --faq-heading: #171717; --faq-muted: #707173; --faq-border: #e6e6e6; --faq-soft-bg: #fafafa; --faq-hover-bg: #fff8fa; --faq-accent: #d592b2; box-sizing: border-box; width: 100%; padding: 56px 20px; color: var(--faq-text); background: #ffffff; } #pen-product-faq *, #pen-product-faq *::before, #pen-product-faq *::after { box-sizing: border-box; } #pen-product-faq .pen-faq__inner { width: 100%; max-width: 860px; margin: 0 auto; } #pen-product-faq .pen-faq__header { max-width: 680px; margin: 0 auto 32px; text-align: center; } #pen-product-faq .pen-faq__eyebrow { margin: 0 0 10px; color: var(--faq-accent); font-size: 12px; font-weight: 700; line-height: 1.4; letter-spacing: 0.14em; } #pen-product-faq .pen-faq__heading { margin: 0; color: var(--faq-heading); font-family: inherit; font-size: clamp(28px, 4vw, 38px); font-weight: 500; line-height: 1.2; } #pen-product-faq .pen-faq__intro { margin: 14px auto 0; color: var(--faq-muted); font-size: 16px; line-height: 1.7; } #pen-product-faq .pen-faq__list { border-top: 1px solid var(--faq-border); } #pen-product-faq .pen-faq__item { margin: 0; border-bottom: 1px solid var(--faq-border); background: #ffffff; transition: background-color 180ms ease; } #pen-product-faq .pen-faq__item[open] { background: var(--faq-soft-bg); } #pen-product-faq .pen-faq__question { display: flex; align-items: center; justify-content: space-between; gap: 24px; padding: 22px 20px; color: var(--faq-heading); font-size: 17px; font-weight: 600; line-height: 1.45; cursor: pointer; list-style: none; } #pen-product-faq .pen-faq__question:hover { background: var(--faq-hover-bg); } #pen-product-faq .pen-faq__question:focus-visible { outline: 2px solid var(--faq-accent); outline-offset: -2px; } #pen-product-faq .pen-faq__question::-webkit-details-marker { display: none; } #pen-product-faq .pen-faq__question::marker { display: none; content: ""; } #pen-product-faq .pen-faq__icon { position: relative; flex: 0 0 18px; width: 18px; height: 18px; } #pen-product-faq .pen-faq__icon::before, #pen-product-faq .pen-faq__icon::after { position: absolute; top: 50%; left: 50%; width: 16px; height: 1.5px; background: currentColor; content: ""; transform: translate(-50%, -50%); transition: transform 180ms ease; } #pen-product-faq .pen-faq__icon::after { transform: translate(-50%, -50%) rotate(90deg); } #pen-product-faq .pen-faq__item[open] .pen-faq__icon::after { transform: translate(-50%, -50%) rotate(0deg); } #pen-product-faq .pen-faq__answer { padding: 0 56px 22px 20px; color: var(--faq-muted); font-size: 16px; line-height: 1.75; } #pen-product-faq .pen-faq__answer p { margin: 0; } #pen-product-faq .pen-faq__answer p + p { margin-top: 12px; } @media screen and (max-width: 749px) { #pen-product-faq { padding: 40px 16px; } #pen-product-faq .pen-faq__header { margin-bottom: 24px; text-align: left; } #pen-product-faq .pen-faq__heading { font-size: 28px; } #pen-product-faq .pen-faq__intro { font-size: 15px; } #pen-product-faq .pen-faq__question { gap: 16px; padding: 19px 4px; font-size: 16px; } #pen-product-faq .pen-faq__answer { padding: 0 34px 20px 4px; font-size: 15px; line-height: 1.7; } } @media (prefers-reduced-motion: reduce) { #pen-product-faq .pen-faq__item, #pen-product-faq .pen-faq__icon::before, #pen-product-faq .pen-faq__icon::after { transition: none; } }